The type of information we have

We currently collect and process the following information:

About the referrer:
•    Name
•    Job title
•    Organisation details
•    Telephone number
•    Email address

About the pupil:
•    Name
•    Date of birth
•    Family Information
•    Assessment data
•    Special category information including:
•    Nationality
•    Health information including Special Education Needs/Disabilities/Behaviour
•    Safeguarding information
•    Information such as Educational, Health and Care Plans, reports and assessments from other services connected with the child.
 

How we get the information and why we have it

Most of the personal information we process is provided to us directly by the person requesting support. We may also receive information from other staff/services working with the child. The information is provided for one of the following reasons:

•    To enquire about our services
•    To engage us in working with an educational establishment
•    To enable us to provide bespoke educational support services

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

•    We have a contractual obligation.
•    We have a legal obligation.
 

What we do with the information we have

We use the information that you have given us in order to:
•    Respond to enquiries
•    Fulfil contractual obligations to provide a service
•    Liaise with other agencies as appropriate
•    Comply with legal obligations

Special category data is required in order for us to ensure we are meeting a pupil’s needs. For example, we need to be aware of diagnoses and/or whether the child has English as an Additional Language in order to provide them with the appropriate educational support to which they are entitled by law.

Sometimes we need to share the information we have with other agencies involved with the child such as Speech and Language therapists, counsellors or Educational Psychologists in order to inform their work with the child.
We never sell information or give it to any third parties unrelated to the care of the child.

 

How we store information

Information is securely stored: for electronic data this is on password protected hardware and for paper-based data this is in a locked filing cabinet.

We keep information for as long as necessary in order to fulfil contractual, legal, accounting and reporting obligations. We will then securely dispose of your information.

 

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
  Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at zoomeducational@gmail.com.

 

Our contact details

Name: Zoom Educational Support
Address: c/o 111-113 High Street, Evesham, Worcestershire, WR11 4XP
Phone Number: 07726 54 88 55
E-mail: zoomeducational@gmail.com

 

ICO

You can also contact the ICO if you are unhappy with how we have used your data.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113